Terms and Conditions

1. Introduction

Welcome to EUROPEAN TRADERS BE LTD, a company registered in England and Wales under company number 17168470. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have obtained consent from a legal guardian. You agree not to use our products for any illegal or unauthorized purposes and to comply with all applicable laws.

3. Product Information

We endeavor to display our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are error-free. Product availability and prices are subject to change without notice.

In exceptional circumstances, such as pricing errors or stock unavailability after your order has been placed, we reserve the right to cancel the order and issue a full refund or offer an alternative product where available.

Consumers residing in the European Union benefit from a legal guarantee of conformity of 24 months from the date of delivery, in accordance with applicable consumer protection laws. This guarantee covers any lack of conformity or hidden defects.

If you believe your product is defective, please contact us at [email protected] for assistance.

4. Shipping and Delivery

Orders are processed and shipped from Monday to Friday, excluding public holidays. Orders placed after 5:00 PM CET are processed on the next business day.

Estimated delivery times are typically 2–7 business days after dispatch. Delivery times may vary due to exceptional events such as strikes, severe weather conditions, customs delays, or carrier disruptions.

You will receive tracking details once your order is dispatched. If delivery is delayed beyond 7 business days after dispatch, please contact us for a status update or assistance.

If the delivery address provided is incorrect and the package is returned to us, reshipping costs may be charged to the customer.

5. Returns and Right of Withdrawal

You have the right to cancel and return your order within 14 days of receiving the goods, without providing a reason. To initiate a return, please contact us at [email protected].

Returned goods must be in their original condition and packaging. Return shipping costs are your responsibility unless the product is faulty, damaged, or incorrect. In such cases, we will provide a prepaid return label where applicable.

Return Address

EUROPEAN TRADERS BE LTD
Company Number: 17168470

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

When requesting a return, please provide:

Your order number
The product(s) you wish to return
The reason for the return (optional)
Whether you would prefer a refund or replacement

Refunds are processed within 14 days after we receive the returned items. If the product is faulty or not as described, we will offer either a replacement or a full refund, including standard delivery costs where required by applicable law.

6. Order Cancellation

You may cancel your order before it has been shipped by contacting us at [email protected]. If your order has already been dispatched, you may exercise your right of withdrawal in accordance with Section 5 of these Terms.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.

We reserve the right to refuse or cancel orders that appear fraudulent, unauthorized, or in violation of these Terms. Suspicious, high-value, or bulk orders may be subject to additional verification procedures before acceptance.

8. Limitation of Liability

To the fullest extent permitted by applicable law, EUROPEAN TRADERS BE LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable consumer protection laws.

In cases involving defective products or non-delivery, our liability shall be limited to the replacement or refund of the affected product.

9. Privacy

The collection and processing of personal data are governed by our Privacy Policy.

10. Complaint Options

If you have a complaint regarding a product or service, we encourage you to contact our customer support team at [email protected]. We will do our best to resolve your issue promptly and fairly.

Consumers residing in the European Union may also use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

11. Legal

These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection laws applicable in the customer’s country of residence.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of the consumer’s place of residence or the courts of England and Wales, where applicable.